Orders
How can I cancel an order already placed?
You can cancel your order within an hour of placing it by contacting us via email or by telephone
Frequent questions
In this section you will find a list of the most frequently asked questions to clarify all your doubts.
If you can't find the information you need, don't hesitate to contact us.
If you can't find the information you need, don't hesitate to contact us.
Payments
How can I make the payment?
Credit cards are accepted, including prepaid and rechargeable ones, issued by banking institutions present in Italy: VISA , MASTERCARD, AMEX and MAESTRO .
Payment with Paypal is accepted.
Payment is accepted with Klarna , a solution that allows you to divide the payment into 3 interest-free monthly installments.
Cash on delivery (cash on delivery) payment is accepted.
Can I pay with a bank transfer?
Unfortunately, payment by bank transfer is not possible.
Are internet orders safe?
All information relating to your order, your personal data and your credit card are strictly protected. We adopt the most advanced standards in data transfer and information access. For credit card payments, financial information (card number, expiration, etc.) is under no circumstances retained.
Shipping
How much are the shipping costs?
Shipping costs for Italy are as follows:
- €4.99 for orders up to €99.99
- Free for orders over €100.00
Shipping costs for abroad are as follows:
- €12.99 for orders up to €99.99
- €9.99 for orders up to €199.99
- €6.99 for orders up to €299.99
- Free for orders over €300.00
How can I track the shipment?
As soon as your order is shipped, we will send you a confirmation email with the courier details and the courier tracking link , with which you can always be informed about the delivery status of your order.
Why haven't I received my order yet?
If you encounter problems in the delivery of your order, contact us by phone or email .
Returns and Refunds
I received a defective product, can I return it?
If the product you received has defects, do not hesitate to contact us by phone or write us an email , specifying the type of defect detected and attaching a photo showing the problem if possible.
How are refunds made?
All refunds will be made with the original payment method within 10-15 days from when the return is entrusted to the courier. If you have chosen to pay cash on delivery, Customer Service will contact you requesting a valid IBAN code to arrange the refund via bank transfer.